Frequently asked questions

Installation and uninstallation

  • La beauté de l’artisanat — chaque pièce est unique.
    Conçues à la main avec soin, nos travaux peuvent présenter de légères variations, preuves de leur authenticité et de leur caractère artisanal. Ces nuances subtiles font de chaque pose une création exclusive.

  • 1. Push back your cuticles. Gently file and buff your nails.

    2. Clean your nails thoroughly with alcohol.

    3. Choose the correct size gel pad to place on your nails. (Or apply glue to two-thirds of the false nail)

    4. Start gluing with the base of the cuticle and press down on the rest of the nail.

    5. There are numbers on the back of the false nails. The direction of the numbers is the direction of the fingertips.

  • They can be placed at any time using the flat end of the small stick included in the kit.

    To facilitate the process, it is recommended to soak your fingers in a mixture of hot (or warm) water and oil or soap for about 10 minutes.

    We recommend you watch our removal tutorial.

    Liquid glue must be removed with a glue remover.

  • The Gel Pads included in each kit are designed for applications lasting an average of 5-7 days.

    According to our users, the application time can vary from one day to 2-3 weeks. However, we recommend not leaving them on for more than 3 weeks to avoid water leaks.

    You don't need to wait for them to peel off by themselves: if you want, you can remove the false nails at any time using the sticks included in the kit.

    For longer periods (1 to 3 weeks), choose our liquid glue.

  • 1) One of the key points for a good hold: before applying your false nails, wash your hands with soap and degrease your nails with 70% alcohol (or higher). The cotton balls or tissues soaked in alcohol should be thoroughly saturated. This will dry your natural nails and help the gel pad adhere.

    2) You must also warm the gel pad sufficiently (for example by rubbing it or using a hairdryer) to facilitate the removal of the label and the activation of the adhesive.

    3) Press your false nails firmly from bottom to top to avoid air bubbles, which are the main cause of premature falling off. Then press for about 10 seconds.

    4) For the first 3 to 4 hours after application, avoid getting your false nails wet. (Ideally, apply them before going to sleep.) Also, be careful not to push your nails too far or apply excessive pressure, especially if the gel pad isn't yet fully adhered to the surface.

    5) The curvature of the false nail surface may be too rounded for your nails. If your nails are relatively flat, the trick is to layer two gel pads to compensate for the difference in volume and allow the nails to adhere properly.

    If you still have trouble keeping them on for more than 3 days with the Gel Pads, you can opt for our liquid glue.

    If gel pads still don't help you keep your false nails on for more than 3 days, you can choose our liquid glue.

    Furthermore,
    Avoid prolonged contact with water or chemicals (e.g., detergents).
    Store the false nails in the box when not in use, away from dust and direct sunlight.

Transport and delivery

  • Delivery available throughout Europe. Costs and delivery times vary depending on the destination country.

  • Of course, we are delighted to offer free delivery on all orders over 79 euros.

  • I'm sorry to hear that your tracking information hasn't been updated. Sometimes the carrier takes 1 to 2 business days to update the shipping status. If you're still experiencing issues a few days after receiving the tracking number, please provide us with your order details. Contact us . We're here to help.


Returns and exchanges

  • From the date of receipt of the order, you have 14 days to request a return, provided that the item remains in the same condition: unworn, unused, clean, with all tags intact and in its original packaging.



  • However, if you receive a defective product or if we have made a mistake, please contact us immediately. Feel free to reach us anytime at bonjour@paruredorient.com . We will guide you through the entire return process. We are committed to handling these issues urgently and thoroughly, on a case-by-case basis, to ensure your satisfaction.